FAQs

If you notice an issue in your files or for any other reason you decide to cancel your order, You must cancel your order before it is approved and has gone into production.

You should see a Cancel option in My Account > Order History. If this option does not appear, it is likely, that the order is already in production and therefore cannot be cancelled.

You can also call +1 905-660-1363 or reach out to us through our Contact Page.

To change your password, you must first log in to your account. Select the Change Password button on My Account page and follow the prompts.

To add or change your address, you must first be logged into your account. Go to My Account. Click on Shipping Address.

Below each address, there is an Edit button. Select it so you can modify your current shipping address, and on the right, you can add a shipping address by selecting the Add New Address button

You can have as many shipping addresses as you need and select a different address for each order you place.

We will send you an email displaying the details of your order status. You can also go to My Account > Order History. 

You can request an additional order status by contacting us here. Or you can send an email to info@agentprint.com.

To get started, you must register online and create a free account. Once you have done that, log in with your email address and password before completing your order. Click here to sign up.

In the print industry, turnaround time refers to the period between when a customer places a print order and when the final printed materials are ready for pickup/shipping. It does not include the shipping time and it may vary depending on the complexity of the job, the printing technology used, the quantity of materials being printed, and the workload of the printing company.

If you do not have a design program, you can use ours! Our free online designer has numerous design elements to help create your design from scratch—or simply choose one of our pre-designed templates and upload your logo, text, and images to complete the design.

Online printing also offers speed and cost advantage than traditional signs ordered through sales agent. You can order your sign anytime, even during mid-night, and anywhere as long as you can access our website. For simple designs you can even order through your smartphones.

An online printing system is a web-based platform where users can customize and order printed materials like business cards, signs, marketing materials, etc. Users can customize pre-designed templates or upload their designs, select printing options, and place orders for printing and delivery. These systems simplify the printing process for individuals and businesses.

Yes. You can provide any special instructions/additional details on the checkout page with your order in a box. You can also add any comments after the order by going to “My Account” and selecting “View” on a specific Order, and finally clicking on the “Comment” tab at the top for the comment section.

There are three options for designing and customizing a product. Click on a product and choose one of the options below:

1. Hire a Designer:  You can ask our in-house professional designers to design your product for you.

2. Upload Design: Using this option, you can upload your own JPG, JPEG, PNG, AI, PDF and PSD images.

3. Browse & DIY Design: use this to select from hundreds of pre-designed templates. Work on them or customize them through our online design studio.

We offer hundreds of products including different brands and companies. If you cannot find a size or dimension that you need, please let us know or place a customer order through the website or our sales agents by calling the number displayed on our website header.

Our average turnaround time is 3 business days or less. Some products like flags and banners could take between 3-5 business days and others 1-3 business days. The turnaround time shown is based on the product, quantity and many other factors. Please, keep in mind the turnaround time given is an estimation.

The type of paper used for different purposes is expressed in weight. In the countries following the European system, it is grams per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny) and matte (not reflective). Coated glossy papers provides bright colours, and are best for promotional, attention grabbing items. Matte papers are more subtle, not flashy. Best for professional/legal/low profile printing.

For print materials, a resolution of 300 dpi (dots per inch) is typically recommended to ensure high-quality printing. Anything less and the images will start to become blurry.

Our system supports CMYK for producing digital prints. For anything other than photos please make sure they are in CMYK colour mode.

We offer to design your products by our professional in-house graphic designers. We also offer to distribute some of your products such as postcards. We also have other marketing services which you can find out about by contacting our sales agent.

All prices shown on the website are the final price excluding taxes and shipping costs. Our advanced website can take in all the print options and calculate the exact cost for you. The total amount including taxes and shipping costs will be available to you on the checkout page.

The more products you purchase, the lower each unit cost will be. This is true for almost every product on AgentPrint.com.  If you want to order a higher quantity than what we offer on the website, please contact us for a custom quote.

We do not have a price order minimum. However, each product will show the minimum quantity required. In most cases, such as large format signs, it may be one or two products. In other cases, such as business cards, the minimum order could be 250 pieces.

After placing an order, your invoice will be sent to you as a PDF attachment. You can also download a copy of your invoice through My Account > Order History. Scroll down to the order you want and then click on the Invoice button.

We accept VISA, MasterCard, American Express and PayPal.